Frequently Asked Questions

A Court authorized the Notice because you have a right to know about the proposed Settlement of this class action lawsuit and about all of your options before the Court decides whether to grant Final Approval of the Settlement. This Settlement Website explains the lawsuit, your legal rights, what benefits are available, and who can receive them.

The lawsuit is captioned Anastasia Gonzalez-Pennington v. Coos County Family Health Services, Inc., Case No. 214-2025-CV-00093 (New Hampshire Superior Court, Coos County). The person that filed this lawsuit is called the “Plaintiff” and the company she sued, Coos County Family Health Services, Inc., is called the “Defendant.”

This lawsuit alleges that Private Information was impacted by the Data Incident that affected Coos County Family Health Services, Inc. on or around July 9, 2025. The following types of personally identifiable information were present in the affected files that were accessed and acquired by the unauthorized actor, believed to be the ransomware group Run Some Ware: names, dates of birth, Social Security Numbers, contact information, addresses, and medical information.

Coos County Family Health Services, Inc. denies all of the Plaintiff’s claims and maintains that they did not do anything wrong.

In a class action, one or more individuals sue on behalf of other people with similar claims. These individuals who sue are known as “Class Representatives” or “Plaintiffs.” Together, the people included in the class action are called a “Settlement Class” or “Settlement Class Members.” One court resolves the lawsuit for all Settlement Class Members, except for those who exclude themselves (sometimes called, “opting out”) from a settlement. In this Settlement, the Class Representative is Anastasia Gonzalez-Pennington.

The Court did not decide in favor of the Plaintiff or the Defendant. The Defendant denies all claims and contends that it has not violated any laws. Plaintiff and the Defendant agreed to a Settlement to avoid the costs and risks of a trial, and through the Settlement, Settlement Class Members are eligible to claim payments and other benefits. The Plaintiff and her attorneys, who also represent Settlement Class Members, think the Settlement is best for all Settlement Class Members. 

The Settlement Class consists of all individuals residing in the United States whose Private Information may have been compromised in the Data Incident.

Yes. Excluded from the Settlement Class are: (1) all persons who are directors, officers, and agents of Defendant, or their respective subsidiaries and affiliated companies; (2) governmental entities; and (3) the Judge assigned to the Action, that Judge’s immediate family, and Court staff. There are approximately 40,250 Settlement Class Members.

If approved by the Court, Defendant will establish a Settlement Fund of $750,000 to pay all Valid Claims submitted by the Settlement Class, together with Settlement Administration Costs, any Court-awarded Attorneys’ Fees, Costs, and the Service Award payment.

The Settlement will provide a Cash Payment and two (2) years of Medical Monitoring to all Settlement Class Members who submit a valid and timely Claim. 

There are two (2) types of Cash Payments that are available to Settlement Class Members. Settlement Class Members may elect to receive one (1) of the following in addition to Medical Monitoring:

1. Cash Payment A – Documented Losses: Reimbursement of up to $5,000 in documented monetary losses per claimant, subject to a pro rata (proportional) adjustment depending upon the number of Valid Claims received; or
    
2. Cash Payment B – Alternate Cash Payment: An estimated $100 Cash Payment, subject to a pro rata (proportional) increase or decrease depending upon the number of Valid Claims received.
    

In addition to Cash Payment A or Cash Payment B, you may also make a Claim for Medical Monitoring that will include two (2) years of medical identity theft monitoring.

Unless you opt-out of the Settlement, you cannot sue, continue to sue, or be part of any other lawsuit against the Defendant about any of the legal claims this Settlement resolves. The “Releases” section in the Settlement Agreement describes the legal claims that you give up if you remain in the Settlement Class. The Settlement Agreement can be found on the Documents page of this Settlement Website.

Claim Forms may be submitted online by April 14, 2026 on this Settlement Website or mailed to the Settlement Administrator so that they are postmarked by April 14, 2026, at: 
 

Gonzalez-Pennington v. Coos County Family Health Services, Inc. 
c/o Kroll Settlement Administration LLC
P.O. Box 5324
New York, NY 10150-5324
 

You may also contact the Settlement Administrator to request a Claim Form by telephone (833) 754-7809, click here, or by U.S. mail at the address above.

If submitting a Claim Form online, you must do so by 11:59 p.m. ET on April 14, 2026. If you submit a Claim Form by U.S. Mail, the completed and signed Claim Form must be postmarked by April 14, 2026.

The short answer is – after the Settlement is “finally approved” and challenges, if any, to that approval are finally resolved. The Court is scheduled to hold a Final Approval Hearing on May 4, 2026, at 1:30 p.m. ET, to decide whether to approve the Settlement, how much Attorneys’ Fees and Costs to award to Class Counsel for representing the Settlement Class, and whether to award a Service Award to the Class Representative who brought this Action on behalf of the Settlement Class.

If the Court approves the Settlement, there may be appeals. It is always uncertain whether appeals will be filed and, if so, how long it will take to resolve them. Settlement Class Member Benefits will be distributed as soon as possible, if and when the Court grants Final Approval of the Settlement, and after any appeals are resolved.
 

Yes, the Court appointed Leanna A. Loginov of Shamis & Gentile, P.A., and Gary M. Klinger of Milberg Coleman Bryson Phillips & Grossman, PLLC, to represent you and other members of the Settlement Class (Class Counsel). You will not be charged directly for these lawyers; instead, they will receive compensation from the Settlement Fund, (subject to Court approval).

If you want to be represented by your own lawyer, you may hire one at your own expense.

It is not necessary for you to hire your own lawyer because Class Counsel works for you. If you want to be represented by your own lawyer, you may hire one at your own expense.

Class Counsel’s Attorneys’ Fees, and Costs will be paid from the Settlement Fund in an amount determined and awarded by the Court of no more than $250,000 in attorney’s fees plus reasonable litigation expenses. Class Counsel is entitled to seek no more than one-third (33%) of the Settlement Fund as reasonable attorneys’ fees, subject to Court approval. As approved by the Court, the Settlement Class Representative will be paid a Service Award from the Settlement Fund for bringing and settling the case. The Settlement Class Representative will seek no more than $2,500 as a Service Award, but the Court may award less than this amount. 

If you do not want to receive any benefits from the Settlement, and you want to keep your right to separately sue the Defendant about the legal issues in this case, you must take steps to exclude yourself from the Settlement Class. This is called Opting Out” of the Settlement Class. The opt-out deadline to submit a request for exclusion from the Settlement is March 16, 2026.
 

To exclude yourself from the Settlement, you must submit a written request for exclusion to the Settlement Administrator that includes the following information:
 

• A statement indicating that you want to opt-out of the Settlement Class, such as “I wish to be excluded from the Settlement Class in Anastasia Gonzalez-Pennington v. Coos County Family Health Services, Inc., Case No. 214-2025-CV-00093;
• Your full name, current address, telephone number, and email address (if any); and
• Your personal signature.
   

Your request for exclusion must be mailed to the Settlement Administrator at the address below, postmarked no later than March 16, 2026.
 

Gonzalez-Pennington v. Coos County Family Health Services, Inc.
c/o Kroll Settlement Administration LLC
ATTN: Exclusion Request
P.O. Box 5324
New York, NY 10150-5324
 

If you exclude yourself, you are telling the Court that you do not want to be part of the Settlement. You may only exclude yourself – not any other person.

If you are a Settlement Class Member, you can choose (but are not required) to object to the Settlement if you do not like it or a portion of it, whether that be to the Settlement Class Member Benefits, the request for Attorneys’ Fees, Costs, or Service Award payment, the releases provided to the Defendant, or some other aspect of the Settlement. Through an objection, you give reasons why you think the Court should not approve the Settlement.
 

For an objection to be considered by the Court, the objection must include: 
 

1. Your full name, current mailing address, telephone number, and email address (if any);
    
2. The grounds for the objection, including any legal support for the objection known to you or your counsel;
    
3. A statement identifying the number of times you have objected to a class action settlement within the previous five (5) years, as well as (i) the caption of each case in which you have made an objection, and (ii) a copy of any orders related to or ruling upon your prior objections that were issued by the trial and appellate courts in each listed case;
    
4. The identity of any attorneys representing you, including any former or current counsel who may be entitled to compensation for any reason related to the objection to the Settlement and/or Application for Attorneys’ Fees, Costs, and Service Award;
    
5. The number of times in which your counsel and/or counsel’s law firm have objected to a class action settlement within the five (5) years preceding the date of this objection, including (i) the caption of each case in which counsel or the firm has made such objection, and (ii) a copy of any orders related to or ruling upon counsel’s or the counsel’s law firm’s prior objections that were issued by the trial and appellate courts in each listed case in which your counsel and/or counsel’s law firm have objected to a class action settlement within the preceding 5 years;
    
6. The identity of all counsel (if any) representing you, and whether they will appear at the Final Approval Hearing; 
    
7. A list of all persons who will be called to testify at the Final Approval Hearing in support of your objection (if any); 
    
8. A statement confirming whether you intend to personally appear and/or testify at the Final Approval Hearing; and
    
9. Your signature (an attorney’s signature is not sufficient).
    

Any Settlement Class Member who does not file a timely and adequate objection in accordance with the above paragraph waives the right to object to the Settlement at the Final Approval Hearing and shall be bound by the terms of the Settlement Agreement and by all orders and judgments in the Action.
 

Objections must be filed with the Court no later than March 16, 2026.

A copy of your objection also must be mailed to Class Counsel, Defense Counsel, and the Settlement Administrator at the addresses below, postmarked no later than March 16, 2026.

Objecting is telling the Court that you do not like something about the Settlement. You can object to the Settlement only if you do not exclude yourself from the Settlement. Excluding yourself from the Settlement means telling the Court you do not want to be part of the Settlement. If you exclude yourself/opt-out of the Settlement, you cannot object to it because the Settlement no longer affects you.

The Court is scheduled to hold a Final Approval Hearing on May 4, 2026 at 1:30 p.m. ET, at Coos Superior Court, 55 School Street, Suite 301, Lancaster, New Hampshire 03584, to decide whether to approve the Settlement, how much Attorneys’ Fees and Costs to award to Class Counsel for representing the Settlement Class, and whether to award a Service Award to the Class Representative who brought this Action on behalf of the Settlement Class. The date and time of this hearing may change without further notice. Please check the Important Dates section of this Settlement Website for updates.

No. Class Counsel will answer any questions the Court may have. You may attend at your own expense. If you file an objection, you may, but you do not have to come to the Final Approval Hearing to talk about it. If you file your written objection on time and in accordance with the requirements above, the Court will consider it. You may also pay your own lawyer to attend, but such attendance is not necessary for the Court to consider an objection that was filed on time and meets the requirements listed in FAQ 16.

If you are a Settlement Class Member and you do nothing, you will give up your right to start a lawsuit, continue a lawsuit, or be part of any other lawsuit against the Defendant and the Released Parties, as defined in the Settlement Agreement, about the legal issues resolved by this Settlement. In addition, you will be bound by the releases of the Released Parties in the Settlement and not be eligible to receive a Settlement payment or other benefits from this Settlement.

This Settlement Website summarizes the proposed Settlement. Complete details are provided in the Settlement Agreement. The Settlement Agreement and other related documents are available on the Documents page of this Settlement Website.
 

If you have additional questions or need to update your address, you may contact the Settlement Administrator by phone, online contact form, or by mail:
 

Toll-Free: (833) 754-7809

Click here to contact us online

Mail:

Gonzales-Pennington v. Coos County Family Health Services, Inc.
c/o Kroll Settlement Administration LLC
P.O. Box 5324
New York, NY 10150-5324
 

PLEASE DO NOT CONTACT THE COURT OR COOS COUNTY FAMILY HEALTH SERVICES, INC. 

All submitted Claims have been reviewed, and payments for approved Claims were issued on July 29,2026. Please deposit or cash your check promptly, as any uncashed checks will become void after October 27, 2026.
 

If you filed a paper Claim Form, your payment was issued as a paper check. If you filed an online Claim Form, your payment was sent according to the method you selected during the Claim submission process. For electronic payments, emails were sent from the following domains, so please check your spam or junk folder if you have not yet received your payment notification. In case you have any questions about your specific payment type, we have also included the applicable customer service helpline.